SHIPPING 

Due to the current health crisis caused by Covid-19 we have made some changes to our shipping policy to allow for ease of access to our range of beautifully made wares. We are now offering FREE shipping on all online orders over $50 - including bulky items We have added a free local delivery service (see below for more info), and have made some updates to our Local Pick-Up option. 

Please note that as this issue is changing day by day, domestic postage times may change if Austraila Post or Sendle apply any restrictions. International shipping to certain contries have been delayed or suspended via Australia Post. Please see here for a list of countries that are effect by this.

If you hace any questions or concerns, please don't hesitate to call us on +61 7 3150 8483 or email thecommonthreadstore@gmail.com

SHIPPING

 

Information about your order


All orders are processed within 2 business days and sent from our Brisbane shop front using Sendle & Australia Post. Please note that standard and express shipping provides you with a tracking number, but does not provide signature on delivery. 

 

Order tracking


Once shipped, a tracking number will be emailed to you. While we do our best to ensure the order gets to you in the time frames indicated below, we can't guarantee your item(s) will arrive by a certain date or time. 

 

Local pick up - Brisbane only


Our local pick up option is a free service available for customers wanting to collect their order from our store located in Brisbane, QLD.

Once your order is place you will receive and order confirmation email followed by a fulfillment email within 2 business days. Your order will be ready to collect any time after you receive order fulfillment email, and between our shop hours.

For more information or if you have any queries, please don’t hesitate to email us at thecommonthreadstore@gmail.com

 

 

Australia shipping times and rates

We send domestic orders via Sendle who charge per volume. To allow for these shipping charges, our shipping is priced per volume of package. 

Standard shipping | Clothes, toys, beauty, accessories or orders that are smaller than a shoe box size  | 2–7 business days

AUD $8.95 | Free Shipping on orders over $150

Standard shipping | All orders the size of a shoe box, but less than bulky  | 2–7 business days

AUD $13.95 | Free Shipping on orders over $150

Standard Bulky | Homewares, big toys, baskets baskets, etc | 2-7 Business Days

AUD $20 | Free Shipping on orders over $350

Express shipping | Clothes, toys, beauty, accessories or orders that are smaller than a shoe box size  | 1–2 business days

AUD $11.95

Express Shipping | All orders the size of a shoe box, but less than bulky  | 1–2 business days

AUD 18.95

We currently do not offer express shipping on bulky items. If you'd like a bulky item sent express, please contact us at thecommonthreadstore@gmail.com for a quote.

Local pick up | Must be able to pick items up from our shop front in Brisbane

FREE

If you would prefer a "no-contact" pick up, please state this in the note section at check out, along with a prefered pick up time, and your package will be left on the front stairs during business hours. 

 

Local delivery | Must be located in the Brisbane suburbs listed below

FREE

The local delivery service is valid for any orders with a delivery address in the following areas -

Bulimba, Balmoral, Hawthorne, Morningside, Cannon Hill, Murarrie, Hemmant, Tingalpa, Wynnum & Manly.

Delivery times frames are before and after shop hours. If you have a prefered time, please note this at time of checkout. If you would prefer a "no conact" drop-off, please also state this in notes at check out, along with a  safe drop point for your package to be left.

Please note that if you choose a "no contact" or "authority to leave" drop-off, once the packafe is left in your preferd location we are not liable for any missing or stolen packages. Once drop off is made, we will send you confirmation along with an image of package cia text message.


International shipping times and rates

 

Standard international orders are sent via Australia post who charge by weight. To allow for these shipping charges, our shipping is priced per

We’ll also help you track your THE COMMON THREAD STORE order to your door. Once the item is dispatched you will receive a confirmation email with your Australia Post tracking number. Please email thecommonthreadstore@gmail.com if you have further questions regarding your order.

Please note that local customs and Duties will be payable by you.

 

Standard shipping | All orders below 1kg | Tracking included

AUD $29

Standard shipping | All orders between 1kg-3kg | Tracking included

AUD $49

Standard shipping | All orders between 3kg and over | Tracking included

AUD $69

DUTIES AND OTHER DELIVERY FEES

When purchasing from THE COMMON THREAD STORE outside of Australia, your order may be subject to your countries import duties, taxes and/or customs fees (summarised as Duties).

As we are unable to control the Duties payable, we request you take care in knowing the cost of these Duties prior to purchasing from THE COMMON THREAD STORE. You will be responsible for paying these Duties either at the point of delivery or after delivery.

Your local customs office will be the best source of information to help you understand the payments and process. THE COMMON THREAD STORE will not be able to advise you whether Duties will apply to your order or the amount for paying Duties.

This process is standard across online retailers.

If you have any further questions or requests, please contact us at thecommonthreadstore@gmail.com

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