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Information about your order

All orders are processed within 2 business days and sent from our Brisbane shop front using Australia Post. Please note that standard and express shipping provides you with a tracking number, but does not provide signature on delivery. Your oreder


Order tracking

Once shipped, a tracking number will be emailed to you. While we do our best to ensure the order gets to you in the time frames indicated below, we can't guarantee your item(s) will arrive by a certain date or time. 


Local pick up - Brisbane only

Our local pick up option is a free service available for customers wanting to collect their order from our store located in Brisbane, QLD.

Once your order is place you will receive and order confirmation email followed by a fulfillment email within 2 business days. Your order will be ready to collect any time after you receive order fulfillment email, and between our shop hours.

For more information or if you have any queries, please don’t hesitate to email us at



Australia shipping times and rates

Standard shipping (2–6 business days)

AUD $8.50 

Standard shipping for orders over $100 (2-6 business days)


Express shipping (1–2 business days)

AUD $10.85

Local pick up (Brisbane only)


International shipping times and rates


Standard international orders will incur a minimum AUD $25 shipping fee.

We’ll also help you track your THE COMMON THREAD STORE order to your door. Once the item is dispatched you will receive a confirmation email with your Australia Post tracking number. Please email if you have further questions regarding your order.

Please note that local customs and Duties will be payable by you.


Standard shipping 

AUD $25

Standard shipping (3+ pieces)

AUD $45


When purchasing from THE COMMON THREAD STORE outside of Australia, your order may be subject to your countries import duties, taxes and/or customs fees (summarised as Duties).

As we are unable to control the Duties payable, we request you take care in knowing the cost of these Duties prior to purchasing from THE COMMON THREAD STORE. You will be responsible for paying these Duties either at the point of delivery or after delivery.

Your local customs office will be the best source of information to help you understand the payments and process. THE COMMON THREAD STORE will not be able to advise you whether Duties will apply to your order or the amount for paying Duties.

This process is standard across online retailers.

If you have any further questions or requests, please contact us at